Refund policy
# Return and Refund Policy
Last Updated: [13-May-2026]
At Zappnex, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Please read our Return and Refund Policy carefully before making a purchase.
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## Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The return request is made within 7 days of receiving the order
- The item is unused, unworn, and in its original condition
- The item is returned with original packaging, tags, and accessories
- Proof of purchase/order confirmation is provided
We reserve the right to refuse returns that do not meet these conditions.
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## Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Gift cards
- Personalized/custom-made products
- Perishable goods
- Beauty, skincare, or hygiene products that have been opened or used
- Intimate or sanitary items
- Digital/downloadable products
- Used or damaged products caused by customer misuse
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## Return Timeframe
Customers must request a return within 7 days from the date of delivery.
Return requests submitted after this timeframe may not be accepted.
To initiate a return, please contact us at:
Email: flashcart.services@gmail.com
Include:
- Your order number
- Reason for return
- Photos/videos (if item is damaged or defective)
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## Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refunds may take 5–7 business days to appear in your account depending on your bank or payment provider
Please note:
- Original shipping charges are non-refundable unless the return is due to our error
- Partial refunds may be issued for items that are damaged, used, or missing parts not caused by us
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## Exchanges
We currently offer exchanges only for:
- Damaged products
- Defective items
- Wrong items received
Exchange requests must be made within 7 days of delivery.
To request an exchange, contact us at:
flashcart.services@gmail.com
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## Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos/videos of the issue
- Description of the problem
After verification, we will provide a replacement product at no additional cost.
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## Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped by us
- The product arrived damaged or defective
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
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## Cancellation Policy
Orders can be canceled within 12 hours of placing the order.
Once an order has been processed or shipped, cancellation requests may not be accepted.
To request a cancellation, contact us immediately at:
flashcart.services@gmail.com
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## International Orders
Currently, Zappnex does not offer international shipping or returns. We only serve customers within India.
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## Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again
2. Contact your credit card company/payment provider
3. Contact your bank, as processing times can vary
If you still have not received your refund after 7 business days, contact us at:
flashcart.services@gmail.com
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## Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: flashcart.services@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Thank you for shopping with Zappnex.